Our promises

Payments and refunds

You get every price, deposit and refund rule in writing before you pay anything.

Your named guide

We tell you your guide's name before you travel. If we have to change them, we tell you why, before you start walking.

No surprise group merging

A private trek is private. We never add you to another group without asking you first.

No hidden costs

Every quote lists what is included and what is not, and each trek page shows what you'll typically spend yourself on the trail.

Lukla flight delays

Mountain flights are often delayed by weather. We tell you up front how many spare days to allow and who pays for what.

Altitude and evacuation

If someone shows signs of altitude sickness, the first step is to stop climbing or walk down. A helicopter is called only when it's medically needed, and we take no commission from hospitals or helicopter companies.

• You need travel insurance that covers trekking to at least 6,000 m and helicopter evacuation. Check the altitude limit in the policy wording.

Fair treatment of porters

Porters carry a fair load, have proper gear and insurance, and are paid on time.

Before you book